Here are our policies and how we work.
Our minimum is 12pcs per order. The technical process that is required to prepare artwork for production has multiple steps, therefore is very involved. To do order less then 12pcs is not very feasible. It is possible for us to produce smaller orders but expect to pay a premium of $8.00-$12.00 more per garment. Setup fee will apply.
All orders require a 50% deposit before they can be processed. Balance is due on receipt. Turnaround time is established from the date your deposit is submitted. Deposits can be made in person or over the phone. Completed orders are to be picked within 7 days of completion date. Accepted forms of payment are – Visa, MasterCard, Debit, E-transfer, Cheque or cash.
We decorate on garments that are supplied/purchased through us. We work with suppliers that carry a large and diverse selection of garments, headwear, bags and promotional items. We do make some exceptions for screen printing & embroidering on garments not supplied by us. Our pricing structure is different for these orders. A premium on set up fees apply. Please note, not all outside garments are feasible for screen printing or embroidery.
Orders are generally completed in 10-15 business days. This can vary during busy times. Larger orders may take longer. If you require your order for a specific date, we strongly recommend you submit your order within 15 business days of when you need it. We are not a high production establishment but we are a trusted business that delivers a consistent product within the timeline promised. If you need your order quicker we will do our very best to accommodate you.
Customers generally pick up their orders or arrange to have their order picked up for them. If you need your ordered delivered we can arrange to have a courier deliver to you. Courier pricing ranges on the number of cases and distance.